Dr Cheryl Leo
Dr Cheryl Leo received her PhD from Queensland University of Technology in 2011. Prior to joining Murdoch University, Cheryl was a Postdoctoral Research Fellow with Griffith Business School (Brisbane). Her scholarly research interests are in services marketing and social marketing, specifically focusing on employee and deviant behaviours. Cheryl’s thought leadership has been recognized through several research awards that include the 2010 QUT Executive Dean’s outstanding doctoral award and the Emerald highly commended outstanding doctoral award. Her paper was the top 5 best papers of International Nonprofit and Social Marketing (INSM) 2010 conference. Currently, she is also involved in a large-scale industry research collaboration with Queensland Catholic Education Commission (QCEC) evaluating an alcohol curriculum with a team of researchers.
Cheryl has had previous experiences with teaching at an undergraduate and postgraduate level that includes different modes of face-to-face, online, and transnational education.
- BUS268 Services Marketing (Undergraduate)
- MBS537 Strategic Marketing Management (MBA)
- Services Marketing
- Social Marketing
- Service Employees
- Deviant behaviours.
- 2012 Awarded Griffith Business School Pro-Vice Chancellor Research Excellence Award (Social Marketing @ Griffith category)
- 2012 Awarded Highly Commended Award for AMA International Service Research Conference (SERVSIG), Hanken School of Economics, Helsinki.
- 2010 Nominated top 5 papers of the 2010 International Nonprofit and Social Marketing (INSM) conference, QUT, Brisbane.
- 2010 Awarded Emerald Highly Commended Outstanding Doctoral Thesis Award
- 2010 Awarded QUT Executive Dean’s Commended Outstanding Doctoral Thesis Award
- 2013 to 2015 Awarded Australian Research Council (ARC) Linkage Grant $162, 810 “Advancing prevention science: application of social marketing to change the drinking culture of young Australians.” – With Rundle-Thiele, S; Connor, J P; Drennan, J; Russell-Bennett, R; Percy, J.
Cheryl has presented at several local and international marketing conferences that include:
- Chen, T., Ou, S., and Leo, C. “Understanding the Beginning of Co-creation: An Asian Case Study”. International Research Symposium on Service Excellence in Management (QUIS), Shanghai
- Arli, D and Leo, C. (2014) “Stretching Moral Muscles: Antecedents of Consumer Ethics Behaviours,” American Marketing Association 2014 Summer Marketing Educators’ Conference (AMA Summer).
- Leo, C. (2013). “Service Employees’ Influence on Consumers’ Socially Responsible Behaviours: A Case of Alcohol Servers.” American Marketing Academy Frontiers in Service Research Conference, Taipei.
- Leo, C., Greer, D and Sparks, B. (2012). “An Exploration of Consumer Manipulation in Services”. American Marketing Academy Special Interest Group Conference (SERVSIG), Helsinki, Finland.
- Leo, C. (2011). “To be Nice or Ugly?”: A Conceptual Framework for Service Provider Behaviour in Non-Commercial Services”. Australia New Zealand Marketing Academy Conference (ANZMAC), Perth, Australia.
- Leo, C and Russell-Bennett, R. (2011). “Testing a Model of Key Antecedents of Customer-Oriented Deviance (COD)”. Australia New Zealand Marketing Academy Conference (ANZMAC), Perth, Australia.
- Leo, C and Russell-Bennett, R 2010, ‘Customer-Oriented Deviance (COD): Why do Frontline Employees Risk it all for Customers?’, American Marketing Academy Special Interest Group Conference (SERVSIG), Porto, Portugal.
- Leo, C and Russell-Bennett, R 2010, ‘Social Marketing-Customer Orientation (SMCO): How Customer Orientation Differ for Social Marketing Service Employees’, International Non-For-Profit and Social Marketing Conference (INSM), Brisbane, Australia.
- Leo, C and Russell-Bennett, R 2008, ‘Customer-Oriented Defiance (COD) – Is it Playing God or the Devil?’, American Marketing Academy Special Interest Group Conference (SERVSIG), Liverpool, UK.
- Leo, C and Russell-Bennett, R 2007, ‘Exploring Righteous, Sacrificing and Sneaky Behaviours’, Australia New Zealand Academy of Marketing Conference (ANZMAC), Dunedin, New Zealand.
- Leo, C, Russell-Bennett, R and Drennan, J 2006, ‘A Conceptual Model of Customer Advocacy in Services Marketing: A Definition and Key Antecedents’, Australia New Zealand Academy of Marketing Conference (ANZMAC), Brisbane, Australia.
- Leo, C, McColl-Kennedy, J and Bennett, R 2005, ‘LMCX Model: A Triadic Approach for Effective Service Delivery and Recovery’, American Marketing Academy Special Interest Group Conference (SERVSIG), Singapore.
- 2014 to date – Board member for the National Australian Association of Social Marketing (AASM)
- MBA Co-Chair
- Dr Yu-ting Huang: “The moderating effects of cultural congruence on the internal marketing – employee satisfaction relationship” – PhD awarded in 2013
- Arli, D., Leo, C., Tjiptono, F., (2016), Investigating the impact of guilt and shame proneness on consumer ethics: a cross national study (IN PRESS), International Journal of Consumer Studies, 40, 1, pages 2 - 13.
- Rundle-Thiele, S., Schuster, L., Dietrich, T., Russell-Bennett, R., Drennan, J., Leo, C., Connor, J., (2015), Maintaining or changing a drinking behavior? GOKA's short-term outcomes, Journal of Business Research, 68, 10, pages 2155 - 2163.
- Arli, D. Leo, C. & Tjiptono, F. (2015). Investigating the Impact of Guilt and Shame Proneness on Consumer Ethics: A Cross National Study. International Journal of Consumer Studies (Accepted for Publication).
- Rundle-Thiele, S., Schuster, L., Dietrich, T., Russell-Bennett, R., Drennan, J., Leo, C., and Connor, J.P. (2015) Maintaining or changing a drinking behavior? GOKA’s short-term outcomes. Journal of Business Research. (Accepted for Publication)
- Russell-Bennett, R., Leo, C., Rundle-Thiele, S. and Drennan (2015). A hierarchy of effects approach to designing a social marketing game. Journal of Nonprofit and Public Sector Marketing. (Accepted for Publication)
- Dietrich, T., Rundle-Thiele, S., Leo, C., & Connor, J. (2015). One Size (Never) Fits All: Segment Differences Observed Following a School-based Alcohol Social Marketing Program. Journal of School Health, vol. 85 no. 4, 251-259.
- Leo, C. (2013), ‘Social Marketing Customer Orientation (SMCO): A Conceptualisation, Typology, and Conceptual Framework’, Journal of Nonprofit and Public Sector Marketing, vol. 25 no. 1, 56-80.
- Leo, C and Russell-Bennett, R. (2014), ‘Developing a Multidimensional Scale of Customer-Oriented Deviance (COD)’, Journal of Business Research, vol. 67 no. 6, 1218-1259.
- Leo, C. (2013), ‘When Enough is Enough! Servers’ Alcohol Refusal Styles and Key Antecedents’, International Journal of Hospitality Management vol. 35, pp. 10-18.
- Leo, C and Russell-Bennett, R. 2011, ‘Investigating Customer-Oriented Deviance (COD) from a Frontline Employee’s Perspective’, Journal of Marketing Management, vol. 28, no. 7-8, pp. 865-886.
- Leo, C, Bennett, R and Cierpicki, S 2005, ‘A Comparison of Australian and Singaporean Consumer Decision-Making Styles’, Journal of Customer Behaviour, vol. 4, no. 1, pp. 17-45.
- Leo, C, Bennett, R and H, Charmine 2004, ‘Cross Cultural Differences in Consumer Decision-making Styles’, Cross Cultural Management: An International Journal, vol. 12, no. 2, pp. 32-62.
- Rundle-Thiele, Sharyn., Kubacki, Krzysztof., Leo, Cheryl., Arli, Denni., Carins, Julia., Dietrich, Timo Henrik Oliver., Palmer, Janet, and Szablewska, Natalia (2013) “Social Marketing: Current Issues and Future Challenges” In Kubacki, Krzysztof and Rundle-Thiele, Sharyn (Eds.), Contemporary Issues in Social Marketing (pp. 216-237). United Kingdom: Cambridge Scholars Publishing.